ORDER ONLINE & PAY ON DELIVERY

Free Home Delivery
4021 2222
 

Delivery Orders

Orders will be delivered if
    • Your pincode is present in our Pin Code List and address is falling in the Kolkata area
    • Your payment having been made successfully
    • Availability of people at the mentioned address to accept the delivery
    • We will deliver only between 11 AM and 10 PM IST
    • To receive orders on the same day, you must order before 8 PM IST
    • Minimum Order Value is Rs.600 or Rs.1000 INR depending on your Pin Code
    • Gift will be despatched only if Minumum Food Value is ordered

Menu

The menu is displayed as per the availability of the menu items in the mapped store
   • In case of non availability of ordered product for some unforeseen reason, the order would not be executed. Same would be informed to your Kolkata phone number by Only Alibaba
   • In case you don’t provide an alternative available choice to us, the amount for the items not delivered will be refunded to your credit card and will appear on your next card statement

Modify / Cancel the Online Order

    • The online order once placed cannot be modified or cancelled either through the website or offline by calling the 4021-2222.
    • However you can get update on the status of the order by calling 4021 2222 directly
    • Incase of a mismatch between Address and Pin-Code, the Transaction Amount will be refunded deducting Bank Charges.

2 Hours Delivery time

Orders of 10 or more items qualify as bulk orders, and shall not be valid for service guarantee of within 2 hours. Service Guarantee time of 2 hours is not applicable when operating conditions in parts of Kolkata are not suitable. Guha Roy Food Joint and Hotel Pvt Ltd. (Brand Name: Only Alibaba) reserves the right to withdraw the service guarantee without prior intimation.                                  

Two Hour delivery guarantee shall not be applicable on special Festival days as celebrated in Kolkata, Guha Roy Food Joint and       Hotel Pvt Ltd. (Brand Name: Only Alibaba) reserves the right to withdraw the service guarantee may be withdrawn temporarily in      view of difficult operating conditions for delivery. Conditions apply.                                                                                                         

Information Collected

Guha Roy Food Joint and Hotel Pvt Ltd. (Brand Name: Only Alibaba) collects personal information from you including your first and last name, address, telephone/mobile number(s), email address and any other information, when you knowingly provide us with this information. This will generally occur when you either:
    • Visit Online ordering site to place order
    • Participate in a survey
    • Subscribe to our mailing list
    • Register for our club membership
    • Request information regarding our Franchise system
    • Submit website feedback 

Use and Disclosure

Except as otherwise stated, we may use information collected via this site to improve the content of our site, to communicate information to you, and for any other purpose specified. Guha Roy Food Joint and Hotel Pvt Ltd. (Brand Name: Only Alibaba) may use the personal information that you submit to store and process that information in order to provide goods and services. Generally, we may use your personal information in the ways in which you would expect, including but not limited, to any of the following purposes:
    • To allow you to participate as Club member;
    • To process any online ordering;
    • To determine the number of visitors to our websites and conduct reviews of our sites
    • To  fulfill purchases;
    • To  respond to specific requests from visitors;
    • To  keep you informed about any changes to our websites;
    • To  conduct marketing research; and
    • To  now and again send you offers or information on products or services that we consider will be of interest to you.

Further information on how we use your personal information when using our Internet ordering system

When using the Only Alibaba internet ordering system additional information is collected when you order a Mughlai Food online. This information assists in the delivery to your door and to verify your credentials. We will collect 2 addresses from you – Your address who orders and Delivery Address, where we will be delivering the food

Credit card details

Guha Roy Food Joint and Hotel Pvt Ltd. (Brand Name: Only Alibaba) does not store any of your credit card details

Access, Accuracy and Security

Guha Roy Food Joint and Hotel Pvt Ltd. (Brand Name: Only Alibaba) will take reasonable steps to protect personal information from misuse, loss and unauthorized access, modification or disclosure You can access and request correction of any personal information concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us at 4021 2222.

Changes

If this Privacy Policy is changed, the revised policy will be posted on this site. Please check back periodically, and especially before     you provide any personally identifiable information. This Privacy Policy was last updated on Feb 10, 2012.                                           
Consent By using this site, you agree to the terms of the policy as stated above. Whenever you submit information via this site, you  consent to the collection, use and disclosure of the information in accordance with the Privacy Policy of Guha Roy Food Joint and       Hotel Pvt Ltd. (Brand Name: Only Alibaba)                                                                                                                                                

Process of Online Ordering

    • You can place the order as a new customer or an existing customer.
    • If you wish to place order as a new customer, take the following steps -
o Choose the Item from the Menu and Specify the quantity the price of the individual items
o Once you have ordered all the items, see the value of the total bill
o Specify your delivery address. It must be within Kolkata with a Pincode corresponding to Kolkata
o If you are comfortable with the bill amount, proceed to our payment gateway to make the payment
o Minimum Order Value is Rs.600 or RS.1000 INR depending on your Pin Code
o Gift will be despatched only if Minimum Food Value is Ordered.
    • You have the following options for order modifications
o You can modify the quantity ordered before making the payment
o You can modify the delivery address before making the payment.
    • Once payment is made, you cannot make any modification to the order
   •Payment can be made using Credit Card or Debit Card and you will be redirected to the payment gateway to complete your transaction
o Once your payment is successful your order will be processed
o If your payment is not successful, you will be asked to try again
o If after 3 trials your payment is not successful, your order will be cancelled.
   •Upon successful placing of your order in the store, you will land on the final page where you would receive your order number and  bill details.
    • You can save this page as html file or take a print out of your bill on this page
    • You can also give your feedback in the feedback section on this page


 
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